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FREE GROUND SHIPPING ON ALL ORDERS OVER $100 (continental US only)
FREE GROUND SHIPPING ON ALL ORDERS OVER $100 (continental US only)

FAQ

How do LoveSnaps work?

Made of soft and pliable Ultrasuede® with BIG LOViE embossed snaps on each end, simply wrap your LoveSnap around several chenille loops and snap. It’s that easy! 

Choose as many LoveSnaps as you wish to customize your Infinite Love blanket.

Can I put a LoveSnap on my Guardian Angel blanket?

LoveSnaps are for the Infinite Love blanket only. The Guardian Angel blanket has it’s own heartfelt message sewn on.

Do you have gift wrap?

Not yet, but we have gorgeous gift bags coming – soon! For now, you can enter a gift message when you have a product in your Shopping Bag.

How do I cancel an order?

You have 30 minutes to cancel your order after you have placed it, through your customer account. Please contact our customer service department at (858) 926-5400 at normal business hours Monday through Friday, 9am-5pm PST if you have further questions. Please note, we are not able to cancel orders once they are processed.

Can I place an order over the phone?

Yes, we are available for phone orders Monday through Friday, 9am-5pm PST. 
Please call (858) 926-5400
.

 

FAQ – SHARE THE LOVE PROGRAM

How does the Share the Love Blanket Program work?

For every big and little blanket purchased through www.biglovie.com* we donate a blanket to a child in need through one of our charitable partners. Funds for blanket donations are allocated based on the size of blanket purchased: big blankets for big blankets, little blankets for little blankets.  

What blankets are donated?

Our donated blankets are a soft, thick (350gsm weight), double-sided plush blanket with bright contrast stitching. They are snuggly and warm and very easy to care for.  

Will the program blankets also have positive messaging labels sewn on them?

Yes, of course! We couldn’t image not putting positive messages on all of our blankets.  

Do you have other charitable programs?

Yes! We know that every organization is different and we are happy to align with organizations in our communities in creative ways** when possible. 

How can an organization become a charitable partner?

Organizations aligned with our goal of bringing warmth & comfort to children in need can email us at sharethelove@biglovie.com for consideration. Please include the name of your organization, a phone number, a link to your website and the community of people you serve.

I thought your charitable program was giving a percentage of cash back rather than blankets.

We launched in May of 2019 with a pledge to give 10% back to children in need of warmth and love. We listened to our customers who all want to feel a more impactful way of giving, so we decided to revise our giving back program to give a blanket for every blanket sold. Buy a Blanket, Give a Blanket. We call it our Share the Love Blanket Program.

* excludes close out sales or discounts over 25%.
** some examples include product donations for fundraisers, percentage discounts on sales, etc.